Working in the shoe store, I’m around the general public a lot, and like most businesses, we have our fair share of regulars. You get to know all of the insecurities any number of people could have, and a lot of the time, you can see the effect you have on their confidence levels. This week, I had the pleasure of interacting with a woman with whom I made a connection with the previous time she was in the store. I had been informed that the woman, who we’ll call Sue, had lost over 100 pounds. She never told me…

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